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They can restrain her. Students who are a danger to self or others can be restrained. If she's hitting her head or smashing her fingers, she is a danger to herself. The person restraining her would need to be trained on how to properly restrain because people can get hurt if it's done wrong. Redirection should be what's tried 1st but you don't stand by and watch a child hurt themself. Restraint should be the last resort. It is possible that they don't have trained personnel. If they are not trained, they legally cannot restrain. Pretty sure this falls under child neglect if they are not intervening and allowing your child to get hurt. You might want to call the CPS people in your state and ask them what's legal.