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  1. I would set up an in person meeting with the principal ASAP and bring your documentation showing the teacher's incompetence. Remind the principal of your prior phone conversation with them and what their response was (ie no proper on-boarding). I would then say unfortunately successful onboarding has nothing to do with answering emails or having a competent knowledge base regarding what the teacher was hired to do. As a result you are professionally and respectfully asking they re-assign a different person better qualified to meet the needs of your son (and they can ABSOLUTELY do this-- I have done it several times over the years). In the meantime, I would begin -if you have not started already- copying the principal on everything you send the TOR. When you have to follow up, I would put in the subject line '2nd request', etc.. Make sure all of your emails have a reasonable date in which you expect a response so you can demonstrate compliance or not. Good luck-- I know how frustrating this can be.
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